Privacy Policy
Effective Date: 25-07-2023
1. Introduction
Welcome to FlyGHT (the "App"), developed and provided by ideaForge Technology Limited ("we," "our," or "us"). This Privacy Policy (the “Policy”) outlines how we collect, use, disclose, and protect your personal information when you use our App.
Customers who avail our services are referred to in this Policy as "you", “your”, “User(s)”. By downloading and using the App, you agree to provide us your information in accordance with the terms of this Policy, our App terms of use or any other agreement that governs your use of our App (collectively the “Agreements”). You should not use our App if you do not agree with the terms and conditions contained in these Agreements.
2.
Information We Collect
Certain services provided on the App require us to know who you are so that we are more equipped to service your requirements. When you access the App, we may ask you to voluntarily provide us with certain information, such as:
(a) Personal Information: When you use our App, we may collect certain personal information that you provide voluntarily, such as your name, email address, phone number, organization or other contact information.
(b) Usage Information: We may gather information about how you use our App, including the features you access, content you view, and interactions with other users.
(c) Location Permission Required: We may need Location access on your phone. It will only be used while using the app to display your current location on the map and to provide information about available drone services near you.
Location access will not be used in the background when the app is closed.
Given the nature of
the services being provided by us, we may require that
you prove your identity to us at the time of you registering or availing
services from our App. This may involve providing us with information that we
hold on file about you (e.g. your organization details),
or we may require you to produce some form of authorized identification. We
reserve the right to decline a request to register, grant or authorize your
usage of the App under certain circumstances.
The information collected from you by us may constitute ‘Personal Information’ or ‘Sensitive Personal Data or Information’ under the Information Technology (Reasonable Securi ty Practices and Procedures and Sensitive Personal Information) Rules, 2011 (“Rules”). You hereby consent to the collection of such information by us.
It is however brought to your attention that any information that is freely available or accessible in the public domain shall not be regarded as Sensitive Personal Data or Personal Information.
3.
Use of Information
We may use the collected information provided by you, for the following reasons:
(a) Providing and Improving the App: We use the information collected to operate, maintain, and improve the App's functionality and user experience.
(b) Communication: We may use your contact information to communicate with you regarding updates, notifications, customer support, and service-related matters.
(c) Personalization: We may use collected data to personalize your App experience, including content recommendations and targeted advertisements.
In addition, your information may be used for the following reasons:
i. to enable you to use our App;
ii. to help us recognize or identify you and any accounts you or your organization hold with us;
iii. to confirm your requirements verbally in the case of suspected discrepancies in service information;
iv. to operate our business, including for internal purposes such as auditing, data analysis, statistical and research purposes and troubleshooting to help us improve our services;
v. administer, promote, monitor and/ or comply with any issues related to your usage or connection to the App including your registration on the App;
vi. register and/ or maintain the account that you may open with us, including facilitating purchases via the App as a consumer of some of our services. Please be aware that while availing our services, the payment gateway may be privy to your financial information, as provided by you at the time of purchase of our service(s);
vii. process transactions and send you related information (i.e., confirmations and receipts);
viii. for billing purposes in relation to the utilization of our service(s);
ix. to analyze customer trends and insights;
x. respond to your comments, questions and requests and provide customer service;
xi. deliver you information, deals, alerts, marketing and promotional materials relating to our products and services;
xii. provide you with details about any policy adjustments, improvements and/ or amendments to our policy, terms and conditions;
xiii. enter into agreements with you, and to perform our agreement to provide services to you as necessary; and
xiv. comply with all relevant laws and regulations or to support any government body, police entity, regulatory board or related jurisdiction in law enforcement and/ or inquiries.
4.
Data Sharing and
Disclosure
(a) Third-Party Service Providers: We may share your information with third-party service providers who assist us in delivering the App's features and services. These providers are bound by contractual obligations to safeguard your data and may not use it for any other purpose.
(b) Legal Compliance: We may disclose your information if required by law or in response to a legal request or investigation, including to enforce our rights, protect our users' safety, and prevent fraud or illegal activities.
(c) Financial Institutions: To financial institutions for the purpose of payments and transactions related to provision of our services; and
(d) Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
You acknowledge that your information may be shared with the above persons and consent to us sharing the same.
5.
Data Security
We employ procedural and technological security measures, which are reasonably designed to help protect your information from loss, unauthorized access, misuse, alteration or disclosure. We may use encryption, firewalls, passwords, and physical security measures to help protect your information.
However, no data transmission over the internet or electronic storage method can be guaranteed to be 100% secure. We encourage you to take appropriate precautions to protect your personal information.
We understand that you may like to know what Personal Information we hold about you, or to correct or delete certain information we hold about you. We are happy to assist you with your request. To protect your information, we may require that you prove your identity to us at the time your request is made. This may involve providing us with information that we hold on file about you (e.g. a home or business address), or we may require you to produce some form of photo or government issued identification. We reserve the right to decline a request to access, correct or delete your Personal Information under certain circumstances as permitted by applicable law. In particular, there may be a variety of legitimate business reasons why we may be unable to delete your Personal Information and where we are permitted to decline your request to delete your information.
We cannot guarantee that our
services and the App will function in an error free manner and without any
interruptions. We shall not be liable for damages that may result from the use
of electronic means of communication, including, but not limited to, damages
resulting from the failure or delay in delivery of electronic communications, interception or manipulation of electronic communications
by third parties or by computer programs used for electronic communications and
transmission of viruses.
We will only retain your information
for as long as reasonably necessary to fulfil the purposes we collected it for,
including for the purposes of satisfying any legal, regulatory, tax, accounting
or reporting requirements. We may retain your personal data for a longer period
in the event of a complaint or if we reasonably believe there is a prospect of
litigation in respect to our relationship with you.
If it is brought to our knowledge
that your usage of the App is contrary to applicable law, you shall be liable
to indemnify us for any losses suffered by us in this regard and we retain the
right to share any information collected from you, during your usage of our
services.
6.
Your Choices
(a) Account Settings: You can review and modify your account settings within the App to control the information you provide to us. If you are using the App as part of an organization, changes to your account settings may be directed by the organization admin as well.
(b) Marketing Communications: You may opt-out of receiving marketing communications from us by following the unsubscribe instructions provided in our emails or contacting us directly.
Although the changes to your account will be processed as quickly as possible within a reasonable amount of time, please understand that you may receive emails and/ or newsletters until these changes have been processed. Also, note that opting-out does not apply to any communications necessary for the processing of your order. Please note that you may not be able to opt out of service-related communications (e.g., account verification, transactional communications, technical and security and notices).
7.
Children's Privacy
The App is not intended for use by individuals under the age of 18 (eighteen) years. We do not knowingly collect personal information from minors, without consent from their guardians.
8.
Changes to this Privacy
Policy
We may update this Privacy Policy from time to time to reflect changes in our practices and legal requirements. It is your responsibility to review this Policy periodically and update yourself with any changes made to the Policy.
9.
Your Consent and
Acceptance of this Policy
By usage of the App you will be deemed to have read, understood and agreed to the practices and policies outlined in this Policy and agree to be bound by this Policy. You hereby consent to our collection, use and sharing, disclosure of your information as described in this Policy. If you use the App on behalf of another person or entity, you represent that you are authorized by such person or entity to (i) accept this Policy on such person’s or entity’s behalf, and (ii) consent on behalf of such person or entity to our collection, use and disclosure of such person’s or entity’s information as described in this Policy.
10.
Contact Us
If you have any questions, concerns, or requests regarding this Policy or the use of your personal information, please contact us at flyght.service@ideaforgetech.com.
11.
Governing Law and
Jurisdiction
This Policy shall be governed in all respects by the laws of India and the courts at Mumbai shall have jurisdiction for any dispute arising hereunder.
12. Disclaimer
While every effort is made to ensure the accuracy of information offered on these pages, we shall have no liability for errors, omissions or inadequacies in the information contained herein or for interpretations thereof. The App could include inaccuracies or out- dated information and is subject to change at any time without notice. Your use of the App is at your own risk.
THE INFORMATION, DOCUMENTATION, SOFTWARE, PRODUCTS, AND SERVICES CONTAINED ON THE APP ARE PROVIDED "AS IS" WITHOUT ANY WARRANTY OF ANY KIND. WE AND OUR OFFICERS, EMPLOYEES AND AGENTS DISCLAIM ALL WARRANTIES RELATING TO THE INFORMATION, DOCUMENTATION, SOFTWARE, PRODUCTS, AND SERVICES CONTAINED ON THE APP, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTIES AGAINST INFRINGEMENT OF THIRD PARTY RIGHTS, MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WE SHALL NOT BE LIABLE FOR DAMAGES, WHETHER DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL, AS A RESULT OF THE REPRODUCTION, MODIFICATION, DISTRIBUTION OR USE OF THE INFORMATION, DOCUMENTATION, SOFTWARE, PRODUCTS AND SERVICES.